By purchasing product on this website, you agree to our refund and return policy. Because our products are cosmetic in nature, and because customer safety is our top priority, we do not accept refunds for products that have been opened from their original packaging. 

If your product arrives damaged or defective, please email us at hello@bisha.co to set up an exchange. In order to receive an exchange, you must send us a photo (or video if required) of the product and the associated damage.

For general returns of unopened products, a return ticket must be opened within 24 hours of delivery (based on available tracking info) - note that refund/exchange requests made after this time period will not be accepted. To return an item, you must ship the product back to us in its original, unopened packaging without any damage or tampering. The customer will be responsible for paying for return shipping back to us. We strongly recommend using a tracked service, as we are not responsible for return packages that get lost, stolen or damaged. All returns of unopened products will be subject to a 25% restocking fee, deducted from the total refund owing. 

FOR RETURNS OF ITEMS PURCHASED BY OTHER RETAILERS: If you wish to return an item purchased from any retailer other than our website, you must contact the specific retailer where your order was made for returns/exchanges/refunds.

PAO Policy: we will not accept returns or exchanges if your order was delivered more than 30 days prior to your return/exchange request date.

We offer free shipping on all USA and Canada orders over $40 USD. We ship WORLDWIDE! For other international countries, free shipping is available on purchases over $100 USD.

Please allow 2-5 business days for order processing and handling before your order is shipped out. For Canada orders, please allow up to 5 additional business days for shipping. For USA orders, please allow up to 7 additional business days for shipping. For international orders, please allow up to 10 additional business days for shipping. Note that we aim to exceed these timeframes significantly, but many aspects of shipping are out of our control.

WE ARE NOT RESPONSIBLE FOR THE FOLLOWING SHIPPING CONCERNS:

• Mistakes made by the customer in their shipping information. If you provide us with the wrong address or forget to include any necessary address information, including but not limited to an apartment/condo number, the customer is responsible for paying for a new shipping label to re-ship the product.
• Stolen packages. It is the customer's responsibility to provide a shipping address that can safely receive orders.
• Declined customs/duties charges. Bisha will not cover the cost of customs, duties or taxes for any orders.
• Packages delivered in error to a neighbor. It is the customer's responsibility to communicate with their neighbors and retrieve any packages delivered there accidently.

IF YOUR ORDER IS DECLINED/RETURNED TO SENDER FOR ANY REASON:

• The customer will be responsible for paying for a new shipping label to have the order shipped again.
• If you decide to abandon your order for any reason and it is returned to us, your order will be refunded, however a 25% restocking fee will be applied, as well as a $15 USD shipping charge for the original label if your original order received free shipping.

WE DO NOT SHIP TO PO BOXES!

• Bisha uses UPS as our shipping provider. UPS does NOT ship to PO Boxes. If you place an order with a PO Box address, we are not responsible for any costs associated with re-routing or re-sending your order. YOUR ORDER *WILL* BE RETURNED TO US, YOU WILL *NOT* RECEIVE IT IF YOU USE A PO BOX. Once we receive your order back to us, we will provide you with an alternative shipping option. You will need to pay for a new shipping label. If you decline, we will cancel your order and will apply a 25% fee to cover the original shipping cost of the first delivery attempt. DO NOT USE A PO BOX!

If you are ordering within the USA or Canada, it is very unlikely that your order will incur duties and taxes, especially if it's under $200. However, we cannot guarantee that your order will not incur additional taxes, duties, or other shipping/customs fees. We will not reimburse customers who are subject to these fees, and we will not provide a refund for this reason. International customers must determine any expected fees prior to ordering.

If you decline your package due to duties/customs and it is returned to Bisha, you will need to pay for a new shipping label again if you wish to receive your order. If you wish to abandon your order, it will be subject to a 25% restocking fee, as well as a $15 shipping fee charge if your original order was shipped with a free shipping promotion.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bisha.co (the “Site”).

Personal information we collectWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers PayPal), email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing you personal InformationWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertisingAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not trackPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rightsIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

ChangesWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MinorsThe Site is not intended for individuals under the age of [[INSERT AGE]] .

Contact usFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@bisha.co